Last updated: 21 January 2026

SYNQ (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data transparently and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our services, or participate in a SYNQ programme, including our 10‑week transformation programmes.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

SYNQ is operated by SYNQ PROJECT LIMITED, a company registered in England and Wales.

• Company name: SYNQ PROJECT LIMITED

• Company number: 16875811

• Location: United Kingdom

For the purposes of UK data protection law, SYNQ PROJECT LIMITED is the data controller of your personal information.

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: coaching@traininsynq.com

2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us

• Full name

• Email address

• Phone number (if provided)

• Billing and payment information (processed securely by Stripe)

• Account login details (if applicable)

• Programme applications or onboarding questionnaires

• Health, fitness, or lifestyle information you choose to share for coaching purposes

• Messages or communications sent to us (email, forms, group chats, or coaching platforms)

b) Information Collected Automatically

When you use our website, we may automatically collect:

• IP address

• Browser type and version

• Device and operating system information

• Pages visited and time spent on the site

• Referring URLs

This information is collected using cookies and similar technologies.

3. How We Use Your Information

We use your personal data to:

• Deliver and manage our fitness, nutrition, and lifestyle programmes

• Process payments and manage programme access

• Communicate with you about programme updates, accountability check‑ins, and support

• Provide group coaching, training updates, and nutrition guidance

• Operate and moderate community and group coaching environments

• Improve our services, content, and website performance

• Send marketing communications where you have consented or where permitted under UK law

• Comply with legal, tax, and regulatory obligations

We do not sell or rent your personal data to third parties.

4. Health and Fitness Information

Participation in SYNQ programmes may involve voluntarily sharing health, fitness, or lifestyle‑related information. This information:

• Is used solely for coaching, accountability, and support purposes

• Is accessed only by authorised SYNQ team members

• Is treated as confidential

SYNQ does not provide medical advice. You are responsible for ensuring that participation in any programme is appropriate for your personal health circumstances.

5. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we rely on the following lawful bases to process your data:

• Contract: To provide the services you have purchased

• Consent: For marketing communications and optional data sharing

• Legitimate interests: To operate, improve, and grow SYNQ while delivering a high‑quality service

• Legal obligation: To meet statutory and regulatory requirements

6. Sharing Your Information

We may share your personal data with trusted third parties only where necessary to operate our business, including:

• Stripe – for secure payment processing

• Website hosting and analytics providers

• Email, messaging, and communication platforms

• Coaching or community platforms used to deliver the programme experience

All third‑party providers are required to process your data securely and in compliance with UK data protection laws.

7. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, misuse, or disclosure.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Object to or restrict certain types of processing

• Withdraw consent at any time (where consent is the legal basis)

• Request data portability

To exercise any of these rights, please contact us at coaching@traininsynq.com.

9. Cookies

Our website uses cookies to ensure proper functionality and to analyse usage. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the site functions.

10. Marketing Communications

If you opt in, we may send you emails or messages about SYNQ programmes, launches, or updates. You can unsubscribe at any time by using the link in our emails or by contacting us directly.

11. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after changes are made constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

SYNQ PROJECT LIMITED
Email: coaching@traininsynq.com